Questions, answered.

Enter your website for a free health-check, no email needed to see your score. From there we'll recommend a plan, agree the setup, and get everything running. Most sites are fully onboarded within a few days.

Before your monthly plan begins, we run a full technical audit of your site, set up our monitoring tools securely, and fix anything needed to bring the site up to a healthy baseline. The once-off fee covers that initial work, so your maintenance starts from a solid footing instead of inheriting existing problems.

All plans have a minimum 3-month commitment. After that, you're free to upgrade, downgrade, or cancel anytime — just let us know before your next billing date.

We take regular off-site backups of your site and its database, stored separately from your hosting so they stay safe even if your server has a problem. If anything goes wrong, we can restore quickly from a recent backup.

Yes. Core, theme, and plugin updates are applied carefully and checked rather than pushed blindly. Where an update carries risk, we test it first and monitor the site afterwards so we can roll back if something behaves unexpectedly.

We do. WooCommerce and Ecwid are supported on the Premium plan, with extra care taken around updates and anything that could affect checkout or transactions.

Support is handled by email and every request is ticketed and tracked. Essential includes standard email support; Business gets faster response times; Premium adds priority response times, and Enterprise includes a dedicated escalation path.

A clear, plain-language technical report covering the updates we applied, the security and performance checks we ran, uptime over the period, and anything we handled on your behalf, so you can always see the work being done.

Yes. Beyond the monthly report you can email us any time for an update. Nothing happens to your site behind a curtain. The report exists so the maintenance is visible and accountable.

Security monitoring and malware scanning are watching for trouble, and uptime monitoring often flags issues before you notice. If something does happen, we help remediate and restore from backup. Enterprise plans add advanced hardening and proactive issue resolution.

No. TidySite works alongside the hosts you already use: Xneelo, Afrihost, Cloudways, CloudFlare, 1-Grid and more. There's no migration required to get started.