Privacy Policy

Tidysite ("we", "us", "our") is committed to protecting your personal information and complying with applicable data protection laws, including:

• South Africa's Protection of Personal Information Act, 4 of 2013 (POPIA)
• The UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or engage with our services.

1. What personal information we collect

We may collect and process the following personal information:

• Name and surname
• Email address
• Contact number
• Website URL
• Business or company information
• Information submitted via enquiry or contact forms
• Technical data such as IP address, browser type, device information, and usage data (via cookies or analytics tools)

We only collect information that is necessary for legitimate business purposes.

2. How we collect personal information

Personal information may be collected when you:

• Complete a form on our website
• Contact us via email or other communication channels
• Use our website
• Engage our services

3. How we use personal information

We use personal information to:

• Respond to enquiries and requests
• Provide and manage our services
• Communicate with you regarding support or service-related matters
• Improve our website and services
• Comply with legal and regulatory obligations

We do not sell or rent personal information to third parties.

4. Lawful basis for processing

We process personal information based on one or more of the following lawful grounds:

• Your consent
• The performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Legitimate business interests, where applicable

5. Sharing of personal information

We may share personal information with trusted third parties only where necessary, including:

• Website hosting providers
• Security, monitoring, and backup service providers
• Analytics and performance monitoring tools
• Payment or invoicing platforms (where applicable)

All third parties are required to process personal information securely and in accordance with applicable data protection laws.

6. International data transfers

Tidysite is based in South Africa. Where personal information is transferred from South Africa to the United Kingdom, the European Economic Area, or any other jurisdiction, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

7. Data security

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Unlawful processing
• Accidental destruction or damage

While we take data protection seriously, no system can be guaranteed to be completely secure.

8. Data retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

9. Your rights

POPIA rights (South Africa)

You have the right to:

• Request access to your personal information
• Request correction or deletion of personal information
• Object to the processing of personal information
• Lodge a complaint with the Information Regulator

GDPR rights (UK / EU)

If you are located in the United Kingdom or European Economic Area, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

10. Cookies and tracking technologies

Our website uses cookies and similar technologies to ensure proper functionality, improve performance, and understand website usage.

Analytics and non-essential cookies are used only where permitted by applicable law. You can manage cookie preferences through your browser or cookie consent settings.

For more information, please refer to our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

12. Contact details

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Tidysite
Email: hello@tidysite.co